Colavita Extra Virgin Olive Oil – Premium Italian Excellence

We value our customers and strive to provide a seamless shopping experience. To ensure clarity and fairness, please review our order cancellation policy outlined below:

1. Cancellation Timeframe

   • Customers are allowed to cancel their orders within 12 hours of placing the order.

   • Cancellations will not be accepted once the order has been dispatched. We encourage customers to double-check their orders to avoid inconvenience.

2. Refund Process for Approved Cancellations

   • Refunds for any approved cancellations will be initiated within 1-3 working days after the cancellation request is reviewed and accepted.

   • Customers will be notified once their cancellation request has been processed and accepted.

3. How to Cancel an Order

   • To request a cancellation, customers should contact our customer support team within the specified timeframe.

   • Please provide the order number and any relevant details to facilitate the cancellation process.

4. Additional Notes

   • The company reserves the right to modify this policy at any time.

Thank you for your understanding and cooperation.

For further inquiries, feel free to reach out to our customer support team. You can contact us via phone at 9871878080 or email at hello@colavitaindia.com.

SHIPPING

We offer free shipping for all prepaid purchases above Rs. 600. Orders below this value will be charged Rs. 75. Our endeavor is to deliver products within 5–8 days from receipt of order and payment, while deliveries within Delhi NCR usually reach within 2–4 days.

But In case of Floods/ Heavy Rains/ Bharat Bandh, we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same.

RETURN POLICY

This item is non-returnable due to the consumable (grocery and gourmet foods) nature of the product. However, in the unlikely event of damaged, defective, or different/wrong item(s) delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

 All claims for shortages or damages must be reported to customer service on the day of delivery through Call/WhatsApp no +91-9871878080 or email us at hello@colavitaindia.com. Also, the said shortage of goods needs to be highlighted with appropriate pictures.

Colavita India will consider the order delivery “failed” if delivery is not done due to the wrong address. In such case delivery charges will be levied as applicable.

Dispatch: Due to courier timelines, all orders received before 12.00 p.m will be processed on the same day. Orders received after 12.00 p.m will be processed on the next business day. Orders are not dispatched on Saturdays, Sundays, and public holidays.

REFUND POLICY

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card/original payment method statement.

If anything is unclear or you have more questions, feel free to contact our customer support team at hello@colavitaindia.com

Disclaimer: “We, as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting colavitaindia.com